Responsible Gambling

Gambling can be an enjoyable form of entertainment when approached responsibly. However, for some people it can become a serious problem that affects their health, relationships, and finances. We are committed to promoting safe and responsible gambling practices, and we encourage all of our players to stay informed, set limits, and seek help if gambling is no longer fun. Our goal is to provide a safe environment where gambling remains a leisure activity, never a burden.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek support:

• Spending more money on gambling than you can afford to lose
• Feeling the need to gamble with increasing amounts of money to get the same excitement
• Chasing losses by continuing to gamble in an attempt to win back money
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities because of gambling
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling
• Borrowing money or selling possessions to fund gambling activities
• Using gambling as a way to escape problems or feelings of depression and anxiety
• Repeatedly trying to stop or control your gambling without success
• Gambling interfering with your personal relationships or professional life

Self-Exclusion Tools

We provide a range of tools to help you manage your gambling activity and stay in control. These tools are available to all players at any time and can be adjusted through your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a defined time period.
• Session Time Limits: Control how long you can spend gambling in a single session before being automatically logged out.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a chosen period of time.
• Self-Exclusion: Exclude yourself from gambling for a set period ranging from six months to five years, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period has ended.

To activate any of these tools, please contact our customer support team or visit your account settings. We also support the GAMSTOP national self-exclusion scheme, which allows you to restrict your access to all licensed online gambling sites in the United Kingdom. You can register at www.gamstop.co.uk.

Helpful Resources

If you are concerned about your gambling or the gambling of someone you care about, there are several organisations that offer free, confidential advice and support. We encourage you to reach out to any of the following trusted resources:

• BeGambleAware — BeGambleAware is one of the leading charities dedicated to promoting responsible gambling in the UK. They offer free information, advice, and a 24-hour helpline to support anyone affected by problem gambling.
• GamCare — GamCare provides free and confidential information, support, and counselling for anyone affected by gambling harms. Their National Gambling Helpline is available 24 hours a day, seven days a week.

Remember, gambling should always be fun. Please play responsibly, and never hesitate to seek help if you need it.